Refund and Billing Policy

Subscription terms, billing, and refund conditions

Effective: 1 June 2026 | RZBB Ventures LLC

1. Australian Consumer Law

Nothing in this Refund and Billing Policy limits your rights under the Australian Consumer Law. Where the Australian Consumer Law gives you a right to a refund, replacement, resupply, cancellation, or compensation, that right applies regardless of this Policy.

2. Subscription Plans

PropPilot offers Free, Starter, Landlord, Investor, Portfolio, and Portfolio Plus subscription plans, billed monthly or annually in Australian Dollars (AUD). Prices are listed on our pricing page and are subject to change with notice.

3. Billing

Subscriptions are billed in advance at the start of each billing period. By subscribing, you authorise us to charge your payment method automatically at the start of each billing period until you cancel.

4. Annual Plans

Annual plans are billed as a single upfront payment for 12 months. If you cancel an annual plan, you retain access until the end of the paid annual term unless the Australian Consumer Law requires otherwise.

5. Upgrades and Downgrades

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. Data above the lower plan limits will be placed in read-only status; it will not be deleted.

6. Cancellation

You may cancel at any time through Settings > Subscription. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the end of the period for which you have paid.

7. Refunds

Subscription fees are generally non-refundable except as required by the Australian Consumer Law or other applicable law. Refunds may be considered at our discretion for:

• Billing errors caused by PropPilot

• Documented Platform unavailability of significant duration attributable to us

• Circumstances required by the Australian Consumer Law

Contact support@goproppilot.com within 14 days of the charge with a description of the issue.

8. AI Credit Top-Ups

AI credit top-ups are one-time purchases. Purchased credits do not expire. Credits already used are non-refundable. Unused packs may be eligible for refund within 14 days of purchase if no credits have been used, subject to our discretion.

Monthly included credits reset at the start of each billing period and do not roll over.

9. Failed Payments

If a payment fails, we will attempt to retry. If payment continues to fail, your account may be downgraded to the Free plan. Update your payment method in Settings to restore your plan.

10. GST and Taxes

Prices are displayed in AUD. Applicable GST, taxes, or levies will be shown at checkout where required by law. As a US-based entity providing digital services to Australian customers, we comply with applicable ATO requirements for imported digital services.

11. Pricing Changes

We will provide at least 30 days' notice of price changes. Continued use after the effective date constitutes acceptance. If you do not accept the new pricing, you may cancel before it takes effect.