Questions, answered

Yes. The Free plan includes 1 property, 1 tenant, and 3 one-time AI scans, with no credit card required. It is a real working account, not a trial that expires.

Most landlords are up and running in under 10 minutes: add your property, add your tenant, set the payment terms, and you are tracking rent.

No. PropPilot is built for self-managing landlords, not accountants or IT people. There is also an AI support assistant built into the app that can answer questions about your own account any time.

On paid plans you can connect Stripe to accept online payments from tenants through their portal. On any plan, including Free, you can log rent received by bank transfer or cash and keep a complete ledger.

No. Online payments flow through Stripe to your own connected bank account. PropPilot never holds your funds.

Overdue rent is flagged automatically on your dashboard, and you can configure optional late fees per tenancy.

AI scans are the credits used when you generate documents and use other AI features. The Free plan includes 3 one-time scans, and paid plans include a monthly allowance from 10 up to 400 depending on the plan.

AI-generated documents are drafts for your review. You review and edit them, then clear them for use before they can be signed. They are a starting point, not legal advice.

Yes. Documents support multi-party electronic signing, including co-tenants, guarantors, and witnesses, with signing order handled automatically. Everyone receives the sealed copy when signing completes.

Yes, you can upgrade or downgrade at any time from your account settings.

Yes. Annual billing gives you 12 months for the price of 10.

You can cancel any time from your account settings. See the Refund and Billing Policy for the details.

Australian property managers commonly charge between 5% and 12% of rent plus letting fees. Our savings calculator lets you compare that against a PropPilot plan for your portfolio.

Yes. Property managers get a dedicated workspace that aggregates every property they manage across multiple landlord accounts. Each landlord controls what their PM can see and do.

No. The tenant portal is free for tenants.

PropPilot runs on Google Cloud infrastructure with encryption in transit and at rest. See our Security page and the Security and Data Breach Policy for the full picture.

No. PropPilot is self-serve rental administration software. It does not provide legal, tax, financial, or property management services, and AI outputs are drafts for your review only.