Support Policy

How PropPilot support works

Effective: 1 June 2026 | RZBB Ventures LLC

1. Support Channels

PropPilot is a self-serve platform. Support is provided via our help centre and email. We do not provide live phone support.

• Help centre: https://www.goproppilot.com/help

• Email: support@goproppilot.com

We aim to respond within 2 business days. Response times may be longer during periods of high volume.

2. What We Can Help With

• Platform features and how-to questions

• Billing questions relating to your PropPilot subscription

• Technical issues with the Platform

• Account access and security

• Data and privacy enquiries

• Feedback and feature requests

3. What We Cannot Help With

• Payment processor issues - contact your payment processor's support directly (accessible from your account settings)

• Legal advice about tenancy or landlord obligations

• Tax advice or ATO compliance questions

• Financial advice of any kind

• Disputes between landlords and tenants

• Reviewing, verifying, or endorsing AI-generated documents

4. Payment Processor Support Boundary

PropPilot integrates with a third-party payment processor. PropPilot cannot access, modify, or intervene in your payment processor account, verification status, or payout schedule. Contact the payment processor's support directly for all payment issues.

5. Platform Availability

PropPilot runs on third-party cloud infrastructure. We aim for high availability but do not guarantee 100% uptime. We will communicate significant outages via email or our website where practical.

6. Feature Requests

Submit feature requests through the Roadmap section of the Platform. Submissions do not obligate us to build or implement them.